FAQ
Q: When will my order be processed?
A: Orders are typically processed and dispatched within 1 to 3 business days (Monday to Friday) after your order is placed.
Q: What is the order cut-off time?
A: Our daily order cut-off time is 11:00 PM. Orders placed after this time will be processed on the next business day.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and the shipping method selected. You’ll see the total shipping fee before you complete your purchase.
Q: How long does delivery take?
A: Estimated delivery times after dispatch are as follows:
UK: 7 to 15 business days
Mainland Europe: 7 to 15 business days
USA & Canada: 10 to 15 business days
Latin America, the Middle East, and Asia Pacific: 10 to 15 business days
Q: Which shipping providers do you use?
A: We work with trusted and reliable shipping providers to ensure timely and secure delivery.
Q: How do I track my order?
A: Once your order has been dispatched, you'll receive an email with your tracking number and a link to track your shipment.
Q: What if my package is lost or delayed?
A: If your order is significantly delayed or goes missing, please contact us at info@youngkicks.store, and we’ll assist in resolving the issue with the shipping provider.
💳 Payments
Q: What payment methods do you accept?
A: We accept the following:
Visa, Mastercard, American Express
PayPal
Apple Pay
Google Pay
Klarna (Pay Later & Pay in 3 – subject to approval)
Local payment options (shown at checkout)
Q: What currency do you use?
A: All transactions are processed in British Pounds (GBP).
Q: Is my payment information secure?
A: Yes. We use secure encryption and trusted payment gateways. We do not store your card details.
Q: Are taxes and duties included?
A: Prices include UK VAT. International customers may be responsible for any additional customs duties or local taxes upon delivery.
Q: What if my payment is declined?
A: If your payment is declined, your order won’t be completed. You’ll be prompted to use a different payment method.
🔁 Returns, Exchanges & Refunds
Q: Can I return my item?
A: Yes. Returns are accepted within 14 days of delivery. Items must be new, unused, and in original packaging. Return shipping costs are the buyer’s responsibility.
Q: How do I start a return?
A: Email us at info@youngkicks.store with your order number and the reason for return.
Q: Do you accept exchanges?
A: Yes. Exchanges are accepted for new items and must be requested within the 14-day window. Email info@youngkicks.store to begin the process.
Q: Do you charge restocking fees?
A: No. We do not charge restocking fees on returns.
Q: When will I get my refund?
A: Once we receive your return, please allow up to 7 business days for the refund to be processed. Refunds are issued to the original payment method.
📩 Need More Help?
If you have any further questions, feel free to reach out to our support team:
📧 Email: info@youngkicks.store